It shall be the endeavor of the Company to improve the quality of service and redress complaints and grievances, if any, of the customers as part of Customer Relationship Management. Below are the various ways/modes through the customers can register their complaints/queries/enquiries:



The customers have the following ways of approaching the Company as per details mentioned below: Voice Support– The customer can call us at Customer care at 70030 90000 between 10:00 am to 7:00 pm from Monday to Saturday. Email Support- Please write to Grievance Redressal Officer – Mr. Vijay Kumar Gupta at grievance.alexcytracon@gmail.com - 6289858370 (Please ensure to mention your loan account number and contact number in the email). The customer will receive a response from the team within 20 business days but there would be instances wherein the team may even take longer to respond/reply. Escalations:


Level 1:

A customer not satisfied with the response at Level 1, can further escalate the matter/query/complaint to the below:
– Nodal Officer – Mr. Debasish Sengupta
– nodal.alexcytracon@gmail.com
- 6289858370
– 4th Floor, Building No.10C, Sir William Jones Sarani, Kolkata WB 700071
An assurance is given to the customer that he would receive a response within 10 business days and due efforts will be taken to resolve the complaint well before that.


Level 2:

If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address: Department of Non-Banking Supervision Kolkata, Regional Office Reserve Bank of India, No.15, Netaji Subhas Rd, Fairley Place, B.B.D. Bagh, Kolkata, West Bengal 700001